FAQ’s

 

 

Legal FAQs for Roi'Nyne 

 

1. What is your return and exchange policy?

• We accept returns and exchanges within [3] days of purchase. Items must be in their original condition with tags attached. For full details on how to process a return or exchange, please refer to our [shipping & return Policy] page.

 

2. How do I know if the products I order are authentic?

• All of our products are 100% authentic and sourced directly from reputable manufacturers. We pride ourselves on offering high-quality, genuine clothing that meets our brand’s standards.

 

3. Are the products on your website covered by a warranty?

• Our clothing is designed to be durable, but if you experience a manufacturing defect within [3] days of purchase, we will provide a replacement or refund.

 

4. Do you ship internationally?

• Yes! We ship to most countries worldwide. International shipping rates and delivery times vary based on your location. For more details, visit our [Shipping Policy] page.

 

5. What payment methods do you accept?

• We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

 

6. Is my personal information secure when I shop on your site?

• Yes, we use SSL encryption to protect your personal and payment information. For more details on how we safeguard your data, please refer to our.

 

7. Are your products ethically made?

• We are committed to ethical production practices. All of our products are made by manufacturers who comply with fair labor standards and sustainable practices.

8. Do you have any size guides available?

• Yes, we provide detailed size guides for each product category. You can find the size chart on the product page or visit our [Size Guide] for additional help.

 

9. What should I do if I receive a defective or damaged item?

• If you receive an item that is defective or damaged, please contact our customer service team immediately at [contact info]. We will provide you with instructions for returns, exchanges, or refunds.

 

10. Can I cancel or modify my order after it has been placed?

• Orders are processed quickly to ensure fast delivery. If you need to cancel or modify an order, please contact us as soon as possible. Once your order has shipped, we are unable to make changes.

 

11. Are there any restrictions on promotional codes or discounts?

• Promotional codes and discounts are subject to certain terms and conditions. They may not be combined with other offers, and some exclusions may apply. Check the details of each offer for full terms.

 

12. Do you offer gift cards?

• Yes, we offer digital gift cards in various denominations. You can purchase gift cards on our website and redeem them during checkout.

 

Make sure the answers are concise and point customers to any additional policies or pages where they can get more detailed information. If your brand operates in multiple regions, be sure to tailor the FAQ to reflect legal requirements in each jurisdiction.